Privacy Policy

Last updated May 24, 2023

Arctom Scientific LLC ("Arctom", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services. This policy applies to information collected through the Arctom website, platform services, and communications with us.

1. Information We Collect: We may collect several types of information from users of our website and services.
   
   Personal Information: Information that you voluntarily provide may include your name, email address, phone number, organization or company name, billing address, shipping address, and account login information. This information may be collected when you create an account, place an order, request a quotation, or contact support.
   
   Transaction Information: When you purchase products through our platform we may collect order details, payment confirmation, shipping information, and purchase history. Payment information is processed by secure third-party providers and Arctom does not store full credit card numbers.
   
   Technical Information: We may automatically collect certain information such as IP address, browser type, device type, operating system, referring website, pages visited, and time spent on pages.

2. How We Use Your Information: We use collected information to process orders and transactions, provide customer support, operate and improve our platform, communicate with users about services or orders, detect fraud or security risks, and comply with legal obligations. Information may also be used to analyze usage trends and improve website functionality.

3. Sharing of Information: Arctom does not sell personal information to third parties. Information may be shared only in limited circumstances such as with suppliers fulfilling orders, logistics providers delivering products, and trusted service providers that assist with payment processing, website hosting, analytics, or fraud prevention. These providers are permitted to use the information only for the purpose of providing services to Arctom.

4. Cookies and Tracking Technologies: Our website uses cookies and similar technologies to maintain login sessions, remember user preferences, analyze website traffic, and improve performance. Users may adjust browser settings to disable cookies, although certain features of the website may not function properly without them.

5. Data Security: Arctom implements reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention: We retain personal information only as long as necessary to provide services, complete transactions, comply with legal obligations, and resolve disputes.

7. Third-Party Websites: Our website may contain links to third-party websites operated by suppliers or other organizations. Arctom is not responsible for the privacy practices or content of those websites.

8. International Users: Because Arctom operates globally, information collected through the website may be transferred to and processed in the United States or other jurisdictions. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy: Arctom may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

10. Contact Information: If you have questions regarding this Privacy Policy please contact:
    
    Arctom Scientific LLC
    [email protected]